At Shibrah By Hakeem Abdul Haq Dawakhana, we always aim to provide the best quality products and customer satisfaction. Still, if there is any issue with your order, you can request a return, replacement, or refund as per the policy below:
When Can You Return or Replace?
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Wrong product delivered
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Expired product received
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Damaged product received (broken or tampered packaging)
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Incomplete order (missing products)
When Return/Replacement Will Not Be Accepted
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If the product is opened, used, or altered
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If the original packaging (box, label, etc.) is missing
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If the request is raised after 7 days of delivery
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If damaged/missing items are reported after 2 days of delivery
Return Process
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Raise a return/replacement request within 7 days of delivery (for damaged/missing products, within 2 days).
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Email us at info@shibrah.in or use our website support chat.
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Our team will review your request within 2 working days.
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If approved, we will arrange a reverse pickup through our courier partner.
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If reverse pickup is not available in your area, you may self-ship the product. Courier charges will be reimbursed (via UPI, PayTM, or Shibrah Wallet).
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Once the product is received and verified, a replacement or refund will be initiated.
Order Cancellation
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You can cancel your order before it reaches the “Ready to Ship” stage by logging into your account and selecting CANCEL.
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Shibrah reserves the right to cancel any order for verification or other reasons.
Refund Policy
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Prepaid Orders – Refund will be credited to your original payment method (Bank, Card, UPI) within 7 business days.
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Cash on Delivery (COD) – Refund will be made through bank transfer (bank details required).
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For cancelled orders, refunds are processed within 7 business days.
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For returned products, refunds are processed within 14 business days after quality check.
Partial Order Returns
Yes ✅ You can return individual items from your order if they meet the eligibility criteria.